Choosing The Right Support

Customer Support Agreements (CSA’s) are the most effective way of running your Cat powered equipment at peak performance, and eliminating the risk, cost, disruption and loss of revenue caused by unscheduled downtime.

There are a range of options available including equipment inspections, preventive maintenance, repair and maintenance agreements, and flexible support to meet fluctuating workloads. Each can be tailored to meet the needs of the customer, machine, or application.

Your questions answered;

What is a customer support agreement?
- A CSA is an arrangement between you and Finning that helps you lower your cost per unit of production by providing a planned approach to scheduled services or repairs at a pre-determined price.
Who should have a CSA?
- CSAs are for everyone! Whether you have a single piece of Cat equipment or a fleet, whether you want minimal support or a total package.
What is covered on a CSA?
- All CSA agreements can be customised for your particular needs. Your agreement may include one or a fleet of machines/engines, just machine inspections, preventive maintenance services, powertrain components, hydraulics, undercarriage, labour, or any combination of services.
What benefits does a CSA provide?
- There are a number of ways a CSA can benefit you, including; * increased uptime*greater productivity* potential revenue per machine/engine/generator increases* reduced tool and workshop expenses* lower labour costs* remove the costs of maintenance scheduling and record keeping* quality work form Cat trained engineers* higher resale values* plan ahead with greater confidence* more time to focus on your business.
What does it cost?
- Since each CSA is different, each agreement is costed with your operation in mind. Every machine/engine has a different operating cost, and each site has conditions that will affect the final price. We offer a number of payment options to suit you.