Carillion Plant Services
At the Bardon Hill granite quarry in Leicestershire, UK, contract rental company
Carillion Plant operates six Cat 777 off-highway trucks and a 992 wheel loader.
Frank Rushton, Carillion plant manager on the site is clear about why he uses the
Cylinder Express service: "We move around 80,000 tonnes of granite a week at the
site, and that puts a certain amount of strain on our Cat machines. The 992 has
about 20,000 hours on the clock and the off-highway trucks have over 18,000 hours,
so we need meticulous repair and maintenance to keep productivity high. Routine
maintenance is done locally, but anything else is handled by Finning at Cannock,
and Cylinder Express is an integral part of what they do for us.
"For example, recently a repair was needed to a cylinder. It was taken to Finning
at Cannock for Cylinder Express to deal with on a Tuesday and it was ready by the
Thursday. A new cylinder would have cost us over £3000 (€3450), but the Cylinder
Express repair cost was only a fraction of that. Before Cylinder Express was available, we used to
go to a local hydraulics repair shop, but with the Cat dealer's service you know
you're going to get the quality. They keep you informed, reaction times are good,
and Cylinder Express is very cost-effective compared with the alternatives.
"Of course, there are a lot of people out there who can do the hydraulic repair
work, but Cylinder Express offers us a unique blend of speed and quality we can
rely on. It's a matter of trust."
The Quattro Group
The Quattro Group is the UK's second largest rail plant provider. At any one time
the company has over 300 machines out on track laying, renewal and associated railway
work.
"It's mostly night work, done when trains aren't running," says Quattro foreman
fitter Matt Harper, "so we need reliability, plus fast turnaround for service and
repairs. Because of the special attachments we use, the hydraulics are worked hard.
And even though our railroad vehicles aren't Cat machines, that's exactly what Cylinder
Express gives us."
"We first went to Finning for adaptations to some newly acquired non-Cat railroad
vehicles, and we've been going back since then. For us, Cylinder Express plays a
vital role. It means that we can have the complete job done all under one roof,
by an organization we trust implicitly."